FAQ | Blooming Fresh Flowers

Frequently asked questions

General

Customers choose the exact date of arrival for each item. Our regular calendar, which applies for most of our flowers, accepts delivery requests for as early as 2 to 3 days after order is placed.

Order by Monday 12 pm EST and get flowers as early as Wednesday.
Order by Tuesday 12 pm EST and get flowers as early as Thursday.
Order by Thursday 12pm EST and get flowers as early as Saturday if ordered special delivery if not by Monday week after.
Order by Friday am 12 pm EST and get flowers as early as Tuesday.

For customers that need flowers on a shorter notice we have our NEXT DAY DELIVERIES. Order by 12 pm EST and receive flowers as early as the next business day after you order with a minimal fee.

We can guarantee freshness due to our quality control procedures. Every flower shipped By Blooming Fresh Flowers must be the freshest and of the utmost quality. If a flower falls below our standards it is discarded in order for us offer the freshest flower possible. Our team packages and wraps them tightly with a protective carton & plastic sleeve or both. Depending on product if BQT or single product, bunches are labeled with its unique variety name or type BQT. Boxes are then delivered in refrigerated trucks to the FedEx or UPS facilities in the different facilities In order to keep the cld chain as much as possible. FedEx and UPS have specifically created programs for fresh flowers which allows them to handle the flowers under unique cold chain procedures.

Your “BFF” flowers are packaged in specially designed boxes to ensure freshness during the transportation process. All our Flowers are bunched and tightly wrapped in a corrugated carton and a plastic sleeve to ensure the upmost quality upon arrival to your door. Added in the box you will find a floral food packet and your personal message if requested at no extra charge, Also included a detailed instructions on how to take care for your flowers to give you the best shelf life to

Your “BFF’

Your complete satisfaction is our number one priority. Blooming Fresh Flowers guarantees delivery of the highest-quality fresh flowers to your specified address within the US. If for any reason you are not satisfied with the freshness of your flowers, please contact us via email within 24 hours of the Receipt. We will be glad to replace your order or refund your money as long as the original content is returned.

Please make sure your shipping information is accurate as Blooming Fresh Flowers won’t be responsible for product delays due to an incorrect address or rerouting requests. Someone must be present the day of the delivery since a signature is required. Blooming Fresh Flowers will not be responsible for unsuccessful attempts arising from the someone not being present at the address supplied by the sender FedEx or UPS does not call recipients prior to delivering packages and exact time of delivery cannot be guaranteed. Keep in mind that due to bad weather or mechanical issues FedEx or UPS might deliver your Order a day after the requested delivery date. All products are considered accepted upon receipt to your designated recipient’s address. Quality problems caused by improper handling by the recipient will not be covered by our guarantee.

Regarding color selection, please be advised that colors may vary depending on the display of your computer screen and may not reflect the exact color of each flower. There might be a slight variation of shade within the pictures provided in website, therefore Blooming Fresh Flowers will not be responsible for any flowers that do not match exactly with the expected color seen on website.

Be advised that in case a flower is not available, Our team will always try to contact you regarding any substitutions, but if it is not possible, we will substitute as best as we can so that you receive your order on time.

Your decision to purchase from Blooming Fresh Flowers confirms your acknowledgment and acceptance of our policies.

In the unfortunate event that your order has any issue, please make sure to follow these instructions:

1) Email our customer service team at claim@bloomingfreshflowers.com, within 24 hours of receipt, explaining in detail the nature of the problem and including photos that can allow us to understand the reason of your claim or request. Photos are very important for Blooming Fresh Flowers, to give feedback to our farms so we can improve the quality and service for future orders. We will not process any request over the phone.

2) If you would like a replacement or a refund for the damaged product, please be aware that you will be instructed on how to return the product. Make sure all the damaged product is ready for pick up within 48 hours of delivery. Blooming Fresh Flowers will arrange with FedEx or UPS to pick them up at no additional cost to you. We will process your refund or a replacement, based on your needs and the availability of product. NO credit, refund, replacement or charge back will be accepted without proper process and the original product being send back to us if requested. NO exceptions.

With respect to any of our guarantees, our sole and restricted liability will be at our discretion, within quality of product and pictures provided. To refund your money or replace the product previously ordered as soon as possible.

Changes and cancellations will be accepted until 3 business days prior to the original delivery date. During the major floral seasons (Valentine’s Day and Mother’s Day) cancellation and changes will not be accepted.

Any change or cancellation must be sent via Email to:

For changes: changes@bloomingfreshflowers.com

For cancellations: cancellations@bloomingfreshflowers.com

NO changes or cancellations will be accepted over the phone or voicemail.

In the event you need to cancel your order there is a 15 % cancellation fee, the fee will be deducted from the original amount.

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